About Us

The Company

Mirus IT Solutions was formed in 2002, by Paul Tomlinson and Richard King, with the aim of establishing a customer service-focused IT support company for Milton Keynes, Northampton and all of the surrounding areas. Having worked for a number of larger organisations they identified the need for a business offering small to medium size organisations the kind of IT support services that they would normally only expect to receive from an internal IT support team.

The business has gone on to grow organically during this period and is now the leading provider of outsourced IT services in Milton Keynes and Northampton.

Our Official Technology Partner status with Northampton Saints Rugby Club has enabled us to continue our growth and improve the services that we offer. We now have our second office based at Franklins Gardens meaning we can enhance even further our services to our Northampton-based clients.

The Team

Staying true to the service based focus the vast majority of our team are technically based, either working on the internal Service Desk or based in the field assisting clients on-site whenever required. When we recruit new team members we not only take into account the specific qualifications for that particular role but also the personality and whether their share our passion for customer service.

We recognise that our team are the most important asset that we have and for this reason we focus on ensuring that they receive the very best training for all of the solutions that we offer to our clients. Our team have numerous qualifications and certifications, including, MCSE's (Microsoft), CCNA's (Cisco), VCP's (VMware), and CCEA (Citrix).

The Service

We are always looking to identify ways to develop and enhance the service that we offer to our clients. Whether this is through the adoption of new technologies such as Kaseya that allows us to proactively manage and monitor our client's networks to reduce system downtime or the adoption of new ways of working, such as the introduction of ITIL Service Management best practices. A number of our team are now ITIL Framework Version 3 Certified and we continue to training more of the team. This has given us a number of improvements in Service Processes that have all aided to ensure we maintain the levels of service we demand of ourselves. A large part of this certification is based around something called 'Continuous Process Improvement' as highlighted below: