Culture & Careers

IT Project Engineer

Description

We are looking for an experienced Project Solutions Engineer to join our Mirus Team in Milton Keynes and provide support to one of our many clients..

The Role

To plan and implement all project activities throughout the project lifecycle, ensuring project objectives are met and smooth transition to the service desk.

Requirements

In the role of Project Solutions Engineer, the main responsibilities are:

  • Create workplan based presales BoM and work with the project manager to create project plan
  • Implement the Project Implementation work, ensuring all activities are actioned in line with project plans and timelines.
  • Track and update project activities and deliverables using appropriate tools.
  • Constantly monitor and report on progress of the project to all stakeholders.
  • Escalate when the project is at risk of not delivering to the agreed requirements or timescales.
  • Escalate when scope creep occurs to ensure change request process is followed
  • Managing client expectations through clear communications.
  • Create and maintain customer specific infrastructure documentation.
  • Support colleague development to enable them to resolve issues confidently and effectively.
  • Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
  • Undertake all other reasonable requests.
  • Manage and work to internal and customer SLA’s, escalating any concerns.
  • End to end ownership of problem resolution.
  • Managing client expectations through clear communications.

Where required you may be asked to help provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected:

  • Manage and work to internal and customer SLA’s, escalating any concerns.
  • End to end ownership of problem resolution.
  • Managing client expectations through clear communications.

Qualifications and Knowledge

  • Experience of managing or supporting projects.
  • Experience of working in a customer facing role
  • Familiar with working to SLA’s to meet both customer and contract requirements
  • Working as part of a wider service delivery function.
  • Supporting multi-site clients.
  • A good level of knowledge and application in:
    • MS Windows Server Technologies
  • Exchange Technologies
  • Active Directory
  • Firewalls, Router & VPN Technologies
  • Experience of managing or supporting large scale projects.
  • Office 365
  • VMWare
  • Azure
  • 2+ years’ experience as a Field based engineer supporting SME’s.

Skills and Experience

  • Able to communicate verbally and in writing to both technical and non-technical audiences.
  • Creative, analytical problem solver with the ability to apply original and innovative thinking.
  • Methodical approach suitable to resolution of client requirements.
  • Able to manage changing workload and priorities.
  • Able to work both within a team and using own initiative.
  • Install, configure, troubleshoot issues, decommission & make recommendations for upgrade using:
    • All MS Windows Server Platforms
    • All SBS Platforms
    • All MS Exchange Technologies
    • MS365, O365, Sharepoint, Teams
    • Azure configuration and migrations
    • Apple Technologies
    • Android & Windows Mobile Technologies
  • PC/Server Hardware – upgrade, both hardware and firmware. Raid configurations, iLO.
  • Comms Cabinet Patching
  • AD – configure sites and services, resolve issues.
  • DNS – running through the DNS structure to ensure domain entries exist for DC’s, moving external DNS services around to different IP’s when internet changes.
  • VMWare / SAN – determine system state.
  • Group Policies – create, breakdown, troubleshoot issues.
  • Firewalls, Routers & VPN’s – install, configure & troubleshoot.
  • NAS & SAN Technologies
  • Project Management; PRINCE2 or equivalent