Culture & Careers

Senior Level 3 Service Desk Engineer – Interim

Description

We are looking for a Senior Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Previous experience as a Senior service desk engineer supporting SME’s
  • Experience of working in a customer-facing role
  • Familiar with working to Service Level Agreement (SLA)
  • Working as part of a broader service delivery function.
  • Supporting multi-site clients.
  • Microsoft Windows Server
  • Microsoft Office 365
  • Microsoft Office Exchange
  • Active Directory
  • Firewalls, Router & VPN Technologies
  • Networking Technologies
  • VMWare
  • Microsoft Sharepoint
  • Microsoft Azure
  • Microsoft Intune

Skills and Experience

  • Able to communicate verbally and in writing to both technical and non-technical audience
  • Creative, analytical problem solver with the ability to apply original and innovative thinking.
  • A methodical approach is suitable for to resolution of client requirements.
  • Able to manage to change workload and priorities.
  • Able to work both within a team and to use own initiative.
  • ITIL Foundation

Benefits

  • Job Type: Fixed Term Contract
  • Salary: £300.00 per day
  • Role based out of our Milton Keynes offices (flexibility to work remotely)
  • 37.5 hours per week (Monday – Friday)
  • Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities

All recruitment and selection for Content+Cloud is guided by the principles of our Employment Equity Plan.