May 2024 Update

May 2024 Update

Welcome to the first of our quarterly updates.

AI has arrived. But are you ready?

It’s certainly an exciting time to be in IT at the moment, with AI disrupting business-as-usual operations for what we believe to be the better.

Of course, on top of everyone’s mind is Copilot for Microsoft 365, which became available to smaller and medium sized businesses from January this year, with no minimum licence requirement.

You can read all about what Copilot for Microsoft 365 is and how to prepare for it in our recent blog.

Whilst this is an exciting period of change it needs to be managed carefully.  You wouldn’t want company secrets hidden in the depths of your files to be unwittingly revealed by Copilot.

So, book an appointment with your dedicated Mirus client manager and ask them about data management, data security, governance and AI today.

Luckily for you, our parent company Advania has written a handy blog all about SharePoint Premium and how it can help you get your data in order before rolling out Copilot.

Want to know more about the practicalities of introducing Copilot for Microsoft 365 into your tenant? Come along to our free, in-person event here at Mirus HQ on 7th May.

Register for your free place here: AI and modern telephony | Mirus IT (

If you can’t make it, don’t worry, we’ll be recording the session and will share the link to the watch-on-demand video on socials.

Genning up on AI?

Take a look at a recent a webinar hosted by Advania’s AI experts Dan Colby, Manesh Mistry and Jarbas Horst, Senior Product Manager for Fresh, Advania’s intranet product built on Microsoft 365, SharePoint, Teams and Viva.

Watch the free webinar: Embedding AI in the modern workplace


Data security is a top priority for us

Talking of data security, how secure is yours?

Did you know that 80% of security breaches come from fraudulent emails or employees being directed to fraudulent websites?

Not only are data breaches financially costly (you can be fined upwards of £1,100) but reputationally it can break your business too.

Sadly, even with inbuilt tools in Microsoft 365 cloud services your data can be at risk, which is why we recommend you do a data backup.

We’re big fans of the 3–2–1 Backup Rule, which significantly reduces the risk of critical data loss.

Read our latest blog all about the importance of backing up your data in Microsoft 365 and contact your dedicated Mirus client manager and find out to secure your data.

New services and new people

We always want to go the extra mile for you which is why we recently set up a 24/7 IT support desk with a dedicated team on hand around-the-clock. So, when or if disaster strikes, we’ll be ready to help, no matter where you are or what time it is.

In response to the growing frequency of cybersecurity threats and incidents, we’ve developed an advanced cybersecurity system called EDR (Endpoint Detection and Response).

It’s been designed to proactively detect and prevents unknown threats on devices, helping to keep your IT infrastructure secure and resilient in these uncertain times.

Ask your dedicated Mirus client manager for more information about our new Managed Endpoint Detection and Response service today.

And finally, our Mirus family is growing. Our dedicated teams of engineers have welcomed six new people to their team.

Reach out and say hi to Daniel Dearham, Paballo Rapetsoa, Shaun Basson, and Tyler D. Marshall on the Service Desk Engineering team.  And to Chibuike Ibeabuchi our Onsite Service Desk Engineer and workshop engineer Alfie Twiggs.

That just leaves me to say, thank you so much for being with us on our journey. We look forward to tackling the challenges of the next quarter together.

Our door is always open. Come and say hi!


Our new starters are listed below;

Daniel Dearham (SA)      Service Desk Engineer (Green team)

Paballo Rapetsoa (SA)    Service Desk Engineer (Green team)

Shaun Basson (SA)           Service Desk Engineer (Green team)

Chibuike Ibeabuchi          Service Desk Engineer (Onsite engineer)

Tyler D. Marshall              Service Desk Engineer (Red team)

Alfie Twiggs        Workshop Engineer (Workshop)