For nearly five years, Mirus has been working collaboratively with the Royal Society for Public Health (RSPH). We’re there day-to-day, providing essential IT support and expertise to the charity. Whether it’s maximising cyber security, updating Microsoft 365 software, optimising licensing or modernising outdated systems, we’re their trusted partner to deliver the best outcomes.

Mirus IT Account Manager, Andy Guy, has worked with RSPH from day one. He and his team provide the charity with expert advice, exceptional service and peace of mind. Andy explains, “We’re like their safety net. We’re there when they need us. We support them.” For a charity focused on improving public health, that support is invaluable.

Our client

The Royal Society for Public Health (RSPH) is the world’s oldest public health body, representing more than 6,000 members across the globe. Its members vary from healthcare professionals and environmental health experts to policy makers and academics. The RSPH awards over 40,000 qualifications each year.

The global organisation is based in London and supported by a team of around 50 people. As both a registered charity and a Royal Charter organisation, it has a clear mission: to improve the public’s health through education, research and advocacy.

Our service

For Andy Guy, building relationships with clients is hugely important. Each month, he meets with the RSPH team at their HQ to review service delivery and IT posture. This face-to-face contact is valuable for both the client and him. It’s also his favourite part of his job. He says, “Our customers value face to face contact. They value our opinion. We enjoy being with them as well.”

On a daily basis, Andy and his team are available to provide support. “We give them that nice warm blanket of knowing that they can log a ticket with us. It’s going to go to a second line engineer that’s going to fix their problem in a nice warm, engaging way.”

Over the years of working together, our team’s gone way beyond responding to tickets. We’ve spanned numerous areas including additional Intune policies, Autopilot, pen testing, secure score monitoring, password policies, licensing, backups, patching or Microsoft 365 support.

Andy explains, “We’ve been able to leverage and guide them with strategy around cybersecurity; where they’re going and what’s needed.” RSPH had been relying on old-fashioned anti-virus software. We’ve deployed Huntress so they’ve now got a full-blown protection solution in place to protect them both at endpoint level and in their Microsoft environment. Andy and his team are there to provide both strategic advice and practical implementation.

“Collaborating with Andy Guy and the Mirus team has consistently delivered great results. Their responsiveness, technical know-how and commitment to our success make them a trusted extension of our IT function. Whether it’s day-to-day support or strategic projects, they always bring value,” says Rafal Wodzinski, Head of IT at RSPH.

Understanding the charity

It’s vital for the charity to be spending its funds in the right way. We’re conscious of its budgetary constraints. We try to identify tools and services that marry up with the investment. That could be moving them to a more beneficial Microsoft licence. We’ve developed a robust strategy around security and compliance. We’ve implemented secure backups, Intune and Autopilot which have made a big difference. “It’s not about selling to them. It’s making small, incremental changes that benefit the charity,” explains Andy.

Updating an outdated system

Like many charities, RSPH is always looking for ways to get the most from its resources. A key example was its outdated finance systems. In 2022, they were reliant on Microsoft Dynamics GP 15. It had served them well for years, but it was starting to show its age. The software was approaching the end of its life. Updates were becoming harder to manage and inefficiencies were creeping in.

“Our finance system was outdated, causing inefficiencies and data management issues,” explains Rafal Wodzinski.

They needed a modern, cloud-based solution that would make life easier for their team. Andy’s team brought in specific expertise from their colleagues in the Advania group for this project. After reviewing the options, the team recommended Microsoft Dynamics 365 Business Central to streamline processes and eliminate their headaches of maintaining ageing on-premises software.

Our dedicated project team led the migration from Dynamics GP to Business Central, working closely with RSPH’s IT and finance departments. We took great care to ensure a smooth transition and minimal disruption to day-to-day operations. Our experts handled everything from data migration and testing to user training and post-launch support.

“Transitioning to Microsoft Business Central has been a game-changer,” says Rafal. “We’ve streamlined our processes, improved data accuracy and can now trust our data like never before.”

A partnership built on trust

Our partnership with RSPH is going from strength to strength. Our working relationship is founded on trust, respect and understanding. That’s only achieved by talking, listening and supporting each other. It’s this personal aspect of our service that Andy Guy values so highly. It sets the Mirus team apart.

“I love my job because I care about our customers and I care about the service we deliver,” says Andy. “I love putting our exceptional, articulate people in front of our customers and letting them do what they do best. Organisations like RSPH don’t stay with you for years at a time unless they’re receiving the highest level of service and solutions that offer the best value for money. I love that I can offer both.”