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MirusOne: Your self-service support destination
Providing exceptional, professional IT support services is incredibly important to us. We’re more than a provider – we’re a partner to our clients. That’s why we’re introducing MirusOne: a self-service portal to streamline your IT support.
MirusOne: your self-service support destination
We’re always looking at ways to improve our services; to streamline processes; support you better; and automate activities. As our clients’ needs have evolved, so has our service.
Sometimes, you don’t want to raise a ticket for a basic task. There are times when you may want to resolve an issue yourself (with a bit of assistance from our expert team).
That’s why we’ve developed MirusOne. It’s our self-service platform which helps you to resolve issues faster, take control of routine IT tasks and help yourself.
Troubleshooting
Find answers to FAQs and discover how to perform a routine task yourself. Use our portal for key information whenever you need it.
Self-service
Need to change user permissions, add a new team member or fix a simple issue? Our digital portal will help you to help yourself.
Ticketing
When you need our help, let us know. Our portal is the place to raise tickets with our support team and track its progress.
How MirusOne helps your business
With so many apps, tools and platforms in our lives, we’re providing a single destination for your IT support needs. It’s a simple, streamlined solution for your convenience.
- Round the clock support – access help whenever and wherever you need it
- Quick solutions – resolve common problems in an instant
- Simple tracking – keep an eye on the status of requests
- Take control – reduce delays and downtime by taking action yourself
Reliable IT support 24/7
Our secure self-service portal, MirusOne, is there for you 24/7. It will help you to sort out IT issues quickly and easily. Without waiting in a ticket queue, you can gain help to complete tasks yourself. Designed with you in mind, our portal is intuitive to use and simple to navigate.
A few tasks that you can do:
- Add a new team member
- Remove an old team member
- Manage access permissions
- Set Microsoft 365 mailbox rules
- Request group access changes
- Clear recycle bins in SharePoint and OneDrive
Don’t forget, you can still raise tickets to ask us for help too. That’s available on MirusOne as well.
Blog
The latest news from the Mirus Team and the industry at large. Subscribe to the Mirus IT blog for regular product updates, reports, guides, events and industry news.
